Highlighted
by Investigator
Investigator

haven’t received a confirmation email

hi, 

i placed an order today for an upgrade i’ve got a order number that i got from the ee page but i haven’t had an email confirmation and can’t find my order anywhere. 

some help would be much appreciated. 

i have attached a photo of my order number below.

 

many thanks 

lucy 

 

1B33C4DE-0E55-4757-81A9-A58247906196.png

 

5 REPLIES 5
Highlighted
by Ace Contributor
Ace Contributor

Re: haven’t received a confirmation email

Hi @lu8 

 

Welcome to the EE Community,

 

Have you checked your junk/spam mail ?

 

you can track your order by clicking on the link below.

 

TRACK MY UPGRADE ORDER  

 

Thanks,

 

David.

 

 

Highlighted
by Investigator
Investigator

Re: haven’t received a confirmation email

hi, 

thanks for the reply, i have tried to track the order and it is saying it can’t be tracked and i have nothing in my junk file? 

Highlighted
by
EE Community Support Team

Re: haven’t received a confirmation email

Hi @lu8,

 

Welcome to the EE Community. 🙂

 

DPD will send you a text message with your tracking details as soon as your delivery slot is confirmed.

 

Thanks

 

James

Highlighted
by Investigator
Investigator

Re: haven’t received a confirmation email

Hi 

thank you for you reply, so i won’t get an email confirmation? i just wanted to know if you guys actually received my order as i haven’t heard anything when on your website it says usually dispatched within a day? i ordered on thursday?  

Highlighted
by
EE Community Support Team

Re: haven’t received a confirmation email

Hi @lu8,

 

Yes, you should still receive an email confirmation once your order has been processed.

 

Thanks

 

James

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