Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 42262 Views
  • 92 replies
  • 12 Helpful

Resolved! Ordered but wrong address

Hello! I’ve ordered a new laptop this evening! I recently moved out but i completely forgot to change address and it’s now going to my old address. Tried to cancel order but not even showing on my orders. I need the address changed asap

Resolved! Ordered a phone and recieved no order confirmation.

I ordered an iPhone 15 Plus. I had to call this number "0800 956 6042" to get my details confirmed. I just want to make sure that it wasn't a scam or anything and that I don't have to worry. I just to make sure. 

Delivery

Placed order, received order confirmation, next day DPD turned up they asked for PIN so they could delivery, I haven’t received any text messages  from DPD , have been to my local store they are not interested, tracking not available on line and can’...

Upgrade

I want to upgrade my phone. I currently have a multi line discount but when trying to upgrade it’s not giving me the multi line discount even though still have 3 other lines. 

Upfront

How long it takes for upfront refund? 

Gobiraj by Explorer
  • 95 Views
  • 3 replies
  • 1 Helpful

Money taken but no order number

Hello!I ordered a new iPhone on a pay monthly contract yesterday. The up front payment went from my bank but the phone was still on my basket and I've had no order number or confirmation email...What's going on?!Chris  

ChrisRSD by Explorer
  • 1342 Views
  • 19 replies
  • 1 Helpful

Re: Order of Iphone 15 Pro Max - Still waiting

Good day, l ordered an iphonr 15 pro max, they told me that l would receive a message within 2 weeks and that l should go get it, it's been almost 3 weeks and l haven't received anything, where is my phone 

Diego11 by Investigator
  • 85 Views
  • 2 replies
  • 0 Helpful

Resolved! Successful EE order ref: xko

received an email Successful EE order ref: xkoXXXXXXXX.Have i been accepted?

Lori11 by Investigator
  • 3071 Views
  • 62 replies
  • 0 Helpful

DPD

Hello,so I ordered AirPods two days ago and today the dpd texted and said it should arrive between 9:11 and 10:11dpd called I answered and there was no one on the other end then they hung up a little later on I tracked my package and it said it’s goi...

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Your EE order: Please call us to discuss.

Yesterday  i placed an order for a pay monthly phone with EE, got to payment screen the upfront cost has been taken from my bank but then I got a thanks for your order screen and it said 'please call us to discuss we need to confirm a few details'i a...

Shaani12 by Visitor
  • 165 Views
  • 1 replies
  • 0 Helpful