Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 41842 Views
  • 92 replies
  • 12 Helpful

Resolved! New sim

Hi i want to get a new sim and mobile phone

THANKS. PLEASE CALL US TO DISCUSS YOUR ORDER.

I got this message today after placing an order and now after over 1.5 hours on hold to get through, I still cannot. How can we contact EE if we can't actually get through to anyone? Chat appears to be disabled as well. 

Could not get my delivery

Due to EE giving the wrong number to DPD I could not get my delivery as did not get the pin but due to we department that deals with DPD is closed so they cannot not help and DPD is as much help as a wet paper bag I think EE need to change he to a de...

Daz58421 by Investigator
  • 401 Views
  • 1 replies
  • 0 Helpful

Cancelled trade in

Can anyone give me the name and contact details of the company that deals with the trade ins? I agreed and then cancelled a trade in withinin the same phone call back in August but I keep getting the letters texts and emails saying to send my old pho...

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Upgrade woes.

I’ve been with EE for 12 months now and the experience hasn’t been great. After needing hours on the phone and weeks of waiting to sort out my original order and delivery last year, I have today tried to upgrade my iPhone and Apple Watch. Put the ord...

Liv3rman by Visitor
  • 325 Views
  • 1 replies
  • 0 Helpful

Upgrades require a call but CC completing overloaded

I’ve been a customer for many years and am upgrading my phone to the latest iPhone. I pay DD so you already know all my details and yet you’re insisting that I call your CC in order to confirm my details…. Ok… I called this morning and sat on hold fo...

tcallway by Investigator
  • 678 Views
  • 12 replies
  • 12 Helpful

Watch upgrade with no fee ordered but now it’s changed.

Last night I ordered a watch upgrade on a whim as it was saying no fee to upgrade on my account. I have all the screenshots and the ordered went through and had an email stating this but no order number. With the chaos yesterday I’m doubtful about ev...

Penguinjen by Established Contributor
  • 386 Views
  • 2 replies
  • 0 Helpful

Won't let me upgrade to iPhone 15

I've been logged on since 1pm and it's not letting me upgrade. It keeps saying it can't log me in even though I am logged in. Is anyone else having the same issue?

baker89 by Investigator
  • 1561 Views
  • 33 replies
  • 3 Helpful