Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 41832 Views
  • 92 replies
  • 12 Helpful

Issue regarding ultra watch 2 order

  On 18/9/23 I got this offer of Apple Watch ultra 2 early upgrade from Apple Watch ultra  for zero upgrade cost. I availed that offer and paid 30£ as upfront payment. when I got the email it didn’t have an order number. I called the customer service...

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Sikandar by Investigator
  • 370 Views
  • 4 replies
  • 0 Helpful

Discount code

I have been trying to order a phone for a week now and when i put my discount code in off blue light to says its invalid, i have 3 phones so i should get a discount which i dont as its family and friends. I have just rung ee a d was on tbe phone for ...

Myla2 by Explorer
  • 355 Views
  • 3 replies
  • 0 Helpful

New upgrade but no mention of delivery

I’ve ordered my new upgrade on the 16th of Sept. ( iPhone 14 plus, 128gb, sky blue) and I haven’t had a email to say when it will be delivered as it does say 1 day delivery for my free upgrade. No documents to say anything other than a order number w...

No service

I bought EE sim card 6 days ago and it doesn’t work, it always show no service but when i connect my phone to Wifi, my sim card start work don’t know what is the problem

No email order confirmation

Hi I upgraded last Saturday for the iPhone 15pm 512 but have not received an email confirmation and order number! Please advise 

Resolved! Buds2

In March I spoke to someone on chat and was told that I had to wait 14 days for them to automatically send me free buds2 pro headphones as I had upgraded my phone and it was part of the new offer.The problem is that we are in September and they still...

Resolved! Tv order

I have ordered a tv on Friday 15th September. But not yet had anything on despatch etc ? 

New mobile oder

I'm deaf and need talk about my order is xxxxxxxxxxxxxx.... and did talk about this realised problem bank and I went to bank and they checked cos fraud they can open that why thanks  [Mod edit: Please do not share personal details such as your order ...

Magsmcn by Explorer
  • 279 Views
  • 3 replies
  • 0 Helpful