Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 42267 Views
  • 92 replies
  • 12 Helpful

New Order created online crashed during confirmation

I was going to be a new customer for EE.I completed the online order, security questions and made an initial payment direct from my back account. All went well up to the final page (that would have my order number and confirm action) , which was just...

Resolved! Return

Hi,please how do I return and get a refund for my order?can anyone take me through the process?

Resolved! iPhone 15 dispatch estimate

Hi!Does anyone know the estimate dispatch time on the iPhone 15, black, 125GB please?No rush- would just like to know!Thanks

rxnxcxr by Visitor
  • 194 Views
  • 1 replies
  • 0 Helpful

EE Company Meeting all evening no one available

What is going on?!?! It's a new phone launch day, and their phone lines are saying everyone is in a company meeting! Can't upgrade online as no tariff options available! This is an absolute joke!!! Does anyone have any info on what is going on! Are E...

Resolved! Iphone 15 pro max white delivery

Hello all, hope you are all well just wondering if anyone knows the lead time on the Iphone 15 pro max 256gb White.Order was placed on19th September when tracking online it just says "awaiting confirmation" under expected delivery date. thank you in ...

Resolved! Pre Order

Ive just pre ordered the pixel 8 pro... how would i go about claiming the free pixel watch 2   ..... tia

Dezy48 by Visitor
  • 307 Views
  • 3 replies
  • 2 Helpful

ee returns

I recently arranged with EE store to send my phone back to EE as i can't get into the store so need to rearrange delivery, how long will this take for EE to receive my phone back and get in touch with me?