Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 42282 Views
  • 92 replies
  • 12 Helpful

order fault?

hi there i ordered ans iPhone 15 on contract 2 days ago - got a successful order email. have not received any other info since and cannot track the order. Have not received direct debt email as my fiance did who went through similar process at the sa...

Sim delivered but phone hasn't been delivered

I began a new pay as you go monthly contract with EE and received an email confirmation yesterday that the order is on the way. I received a welcome letter and the sim card this morning via DPD but no phone. Is it normal for the phone to be delivered...

IPhon 15 Pro Max

Hi i just been order a IPhon 15 Pro Max online, and i didn't get any information like,(Email,or text messages) after that so i don't know what to do now where to check my order, when will be delivered and staf like that?

Atche11 by Visitor
  • 86 Views
  • 1 replies
  • 0 Helpful

Resolved! Upfront refund

Hi I tried to buy a monthly plan for an iPhone 13 with a large upfront payment but EE has declined my credit check. I have received no information on when my money will be refunded, the money has left my account. I am stressed please help

Sim

Hi there I’m still waiting for my order 

Jiwamer by Visitor
  • 57 Views
  • 1 replies
  • 0 Helpful

Order ref: xxxxxxxxxxxx

Hello,  tried to phone a few times but couldn’t get through. I’ve received a message straight after I completed an order, it said I need to phone up to confirm my order any chance I can get a confirmation of my order through here? Or why i need to ri...

Re: Phone not delivered

Hi placed order a few days ago and was meant to delivered yesterday. The tracking saying it was damaged and that dpd was returning to EE I phoned the contact centre and they said the driver wasn't able to deliver it (not true I waited in all day) Jus...

Three

Three failed to send me device delivered to my flat I took my case to the consumers but I would like my device delivered to my flat 

Sadiyah3 by Visitor
  • 109 Views
  • 2 replies
  • 0 Helpful