Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 42175 Views
  • 92 replies
  • 12 Helpful

Resolved! Pending order for more than 28 days

What happens when you don't receive your order after waiting for more than 28 days waiting period for an iPhone 15 Pro max natural titanium and when you ask to cancel the order they tell you u can't because you've passed the 14 days cancellation peri...

iPhone 15 pro order issues

my first order I ordered the iPhone 15 pro 256gb paid the upfront cost then it’s been refunded 5 working days later I see the order confirmation, so I placed a new order for the iPhone 15 pro max 256gb paid the upfront cost see the order confirmation...

Resolved! iPhone 15 Pro Max

I’ve recently upgraded online to the iPhone 15 Pro Max, but I’m seeing more and more disgruntled posts about the delivery situation about this phone. My upgrade has gone through without a hitch but I’m curious if anyone knows how long it is currently...

Callux15 by Investigator
  • 408 Views
  • 3 replies
  • 1 Helpful

Resolved! How To Upgrade When Your Current Phone Is Brokem

I'm trying to upgrade my phone now that my current one has finally died. It was due for an upgrade. However the only way to process the order is via a pin being sent to my current phone... which the point of me doing this is cos it's broken. There do...

Resolved! Phone order

hi I order a phone on the 21 September 2023 with the order number ********. Have not gotten any details as to when it will be delivered  Mod edit: [please don't post personal information on the community]. 

Sparta1 by Explorer
  • 230 Views
  • 4 replies
  • 2 Helpful

Resolved! Pixel 8 pro pre order

Hi all have the pixel 8 pro on pre order it's due to be released tomorrow but on my tracking it still says awaiting delivery date confirmation. Has anyone elses tracker updated or will it just be delivered tomorrow?

iPhone 15 Pro Max Upgrade No Update

Hi, I did an upgrade over the phone and paid £30 upfront 20/09/2023. Have  a copy of the contract and all but no confirmation at all. I was told to up to 28 days, I’ve also called twice with the same information but didnt recieve any update at all. 

Resolved! Tracking

I have ordered iPhone 15 pro max Blue . I get the order number but date not mentioned. Kindly support when it will be delivered as I have no idea

New phone delivery

Need to talk to someone from EE asap please abouts delivery.

Gazzo83 by Investigator
  • 388 Views
  • 9 replies
  • 1 Helpful