Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 41847 Views
  • 92 replies
  • 12 Helpful

Apple Ultra Watch 2 Order

I ordered an Apple Watch Ultra 2 a while back (19/09/23) and am still waiting on the order. I have called 150 who advise it can be up to 28 days for the watch to arrive. I have checked the website and EE state dispatch within 1 day. So I thought I wo...

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Order of Apple 14 Pro Max

Ordered a 14 Pro Max, was told the handset would be dispatched and tracking codes given to me within that time frame, however I’ve had no email updates at all despite my direct debit and successful order

Re order

Hi looking for a recent order number so I can track the delivery 

Activation steps for Home 5G internet

Hi my new EE 5G home internet is arriving this evening - can i activate it immediately and use it? Anything I should know/can prep for ? Thanks 

DT0069 by Visitor
  • 165 Views
  • 1 replies
  • 2 Helpful

Different phone to what i ordered

I placed an order on line for an iphone , arrived this evening only to find its the wrong model, wrong colour, wrong storage.  Delivered by dpd,  address was correct, order details paper work correct as to what I ordered. But the box with the phone w...

Frenchie7 by Investigator
  • 330 Views
  • 7 replies
  • 0 Helpful

Ee perk code not working

My EE perk code is not working when trying to upgrade. Error message stating coupon invalid. I have tried different phones and plans and different browsers and getting same issue for over a week.

Kirst6 by Contributor
  • 1781 Views
  • 17 replies
  • 4 Helpful

contract ending

My contract is coming to an end. I have ordered a new contract that will be cheaper than my old one. Today I received a text message saying my contract is ending but my payments will stay the same. I have gone around in circles trying to find out abo...

djp65 by Investigator
  • 255 Views
  • 2 replies
  • 0 Helpful

Order No: xxxxxxxxxx

Hey, I placed an order and provided the required documents but my bank declined the payment this morning due to security reasons but it should not be a problem anymore as I called them this morning can you please try charging me again with the same c...

Resolved! Too expensive, I want to send back

I have received my iPhone 15 pro it’s been three days, but I want to send it back as I don’t want it but I have open the box I haven’t switched it on. Is it okay to send back?

Deede80 by Visitor
  • 208 Views
  • 2 replies
  • 0 Helpful

To know about my order

Hi!I need to know about my order xko*******. I received promise about delivery today.Please check it [mod edit: please don't post personal details in the forum]