Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 41834 Views
  • 92 replies
  • 12 Helpful

Resolved! Upgrade

Hi I’d like to upgrade or add a device to my account but it won’t let me do it online, can someone help please 

Resolved! New phone

I got a new contract out the dpd driver asked me for my 4 pin card and ee gave my new number which I don’t even have the sim for what do I do it’s Saturday they don’t even pick up there phone the stupid idiots 

Tayyib1 by Visitor
  • 89 Views
  • 1 replies
  • 1 Helpful

delivery limbo

I ordered a new phone 3 days ago, and since then heard nothing about delivery- tracking info just says "sorry can't show order details right now" the only way to get in touch with EE is by phone, my old phone smashed which is why I've ordered a new o...

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Resolved! Return pack not received

Hi, I upgraded my phone on 5th Jan and opted to get a monthly discount on the contract by trading my old phone in. After 2 weeks no return pack had been received although the new phone arrived within 2 days and so I contacted EE. After 2 calls they g...

Can't find anywhere to enter Friends and Family code?

Hi,I've went through the process of Upgrading to a new S24 Ultra, right to the last page just before the purchase, and I cannot see a 'Box' or anything to put the code in?I tried upgrading over the phone, but i was advised the code can only be used O...

Davie0 by Investigator
  • 138 Views
  • 3 replies
  • 4 Helpful

Resolved! Samsung galaxy s24 plus

Ordered a galaxy s24 plus and my order still says "Awaiting confirmation" / "order confirmed". I ordered on the 23rd February. I ordered it on the EE website Also worried as I can claim free galaxy buds and tag but my order hasn't changed status Can ...

Tash2598 by Explorer
  • 187 Views
  • 5 replies
  • 2 Helpful

Re: mobile

Hi I have ordered a new phone but had a email saying need to descuss details they have taken 30 pound as well but my speaker is broken on me phone so can not hear anything what do u need to know

S24 plus

I made sure to order the S24 plus on 27/02/24 to take advantage of the free galaxy buds 2 pro offer (this was the last day). I had an email to say I needed to phone to confirm some details, but the phone lines were closed. Before they opened the foll...

Resolved! Trade and upgrade

If I trade in my old phone, will the staff will ask for the box and power cord and they will just need the phone itself