Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 41846 Views
  • 92 replies
  • 12 Helpful

Pay by Monzo card

hello.I made a £30 online purchase with EE pay monthly and EE told me to contact them and then said I needed to put £100 on my monzo card.I thought it was just for verification, so I did, and £100 was taken off, and I even checked on the monzo app an...

WynA by Investigator
  • 284 Views
  • 1 replies
  • 1 Helpful

Iphone 15 Pro Max White

I have received an email from ee, to say ‘your order is coming soon’ however i received this 4 days ago and still says awaiting confirmation in tracking. Does this mean anything or is it just another update that doesn't mean anything?

No tracking information on my order

Morning I upgraded my phone to the 15 plus and when I add my tracking number it comes up saying unable to provide information but to keep an eye out for emails and DPD. Is this normal?

Pixel 8 Pro Preorder Help

Pre-ordered the Pixel 8 Pro on the 05/10, received the confirmation email and since then nothing. No emails no texts but worryingly received a text today asking me about my delivery experience?(see screenshot) It's been non existent. I've also been u...

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Livion by Visitor
  • 276 Views
  • 1 replies
  • 0 Helpful

Resolved! iPhone 15 pro max

When tracking this all I get nobody seems to confirm if it’s coming or not  

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Trade In Help

Hi there,Hoping someone can help. I was offered a trade in on my pixel 7 pro towards a new phone last Thursday. New phone arrived this thursday but nothing to send my pixel 7 pro back for the trade in. Contacted EE and they said the packaging has bee...

Neosegauk by Investigator
  • 207 Views
  • 1 replies
  • 0 Helpful

Resolved! Google Pixel 8 Pro delivery date and free watch options

Hi,I have pre-ordered the Pixel 8 Pro but there wasn't any delivery date estimation viewable, when will they start to be delivered?Also, if you order via the Google store, you can pay £50 on top of the free watch offer to get the 4G + WiFi watch inst...

CraigR by Valued Contributor
  • 2317 Views
  • 6 replies
  • 5 Helpful

iPhone 15 Pro Max

I ordered the iPhone 15 Pro Max at the beginning of the month. I know there’s a delay but when I try and track my order, it says that order details can’t be tracked/shown at this moment.Does anyone know long does it will take for it to be delivered t...

bethc125 by Explorer
  • 274 Views
  • 2 replies
  • 0 Helpful

Upgrade

How long can it take for new phone to be posted when doing an upgrade