Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 41847 Views
  • 92 replies
  • 12 Helpful

Late delivery iPhone 15 pro

Ordered my new phone on Friday 22/09/23 and paid for delivery . Was told it would be with me  today 25/09/23. My order status is saying awaiting dispatch . So it doesn’t look like I’ll  be receiving it tomorrow either as it says will be dispatched wi...

Resolved! Returns are purposely slow to extend past 14 days

I got myself a 5g home broadband but I decided to return it due to intermittent signal strength after 1 week of owning iti have since try to get a return pack twice with no success and when the returns team finally contact me, they tell me that it’s ...

C3ry5 by Investigator
  • 251 Views
  • 4 replies
  • 5 Helpful

Hi

I just ordered the iPhone 15 pro max but is telling me to call back for some information can someone help me please 

Maria21 by Explorer
  • 167 Views
  • 1 replies
  • 2 Helpful

Resolved! Order

I placed an upgrade order online received the email conformation but not heard any more. Can't get live chat to work. Are you able to help me with this please. 

Feedback for Upgrade

Hello,Is there anywhere I can leave positive feedback for an advisor who helped process my upgrade? I never received a text and his service was second to none. Any help would be great. Thanks 

Why only flex pay

I’m a month away from being at the end of a 24 month contract and want to upgrade to an iPhone 15. Why am I only being offered flex pay? I don’t want two seperate direct debits. I want one bill like I’ve had for the last 4yrs with EE

Absolutely pathetic customer service at both EE and DPD

Hi all,I have ordered a new Apple phone for business. 4-6 weeks waiting? Sure, no problem. On the delivery date just after 2 weeks, DPD all of the sudden puts "Return to the consignor" notice on the DPD delivery note online. When I tried to speak to ...

Alexsh12 by Investigator
  • 803 Views
  • 27 replies
  • 9 Helpful

Back order of goods

I have just upgraded both my phone and tablet. I have received my phone but my laptop is on back order. Does anyone know how long it would take to receive my laptop? I have tried to contact EE through chat but had no answer. I'm just worried that my ...

Dave183 by Investigator
  • 240 Views
  • 5 replies
  • 2 Helpful

Order not showing

I placed an order yesterday afternoon at 15:30pm and the order is not showing on my account nor is it viewable by EE when I have called them. This was for the PSVR2 and I have had the upfront cost taken, and received an email saying it’s on its way, ...

Mj19971 by Visitor
  • 249 Views
  • 1 replies
  • 0 Helpful