Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 42207 Views
  • 92 replies
  • 12 Helpful

Orders

hello, I also ordered an iPhone 15 pro max on November 3rd, I would also like to know when it arrives, thank you

Almasanu by Contributor
  • 239 Views
  • 3 replies
  • 0 Helpful

Accesories with phone

Hi, I got a Samsung s23 ultra which came with the option of the Samsung watch within the package. I lost the phone just before the 14 day text was sent to confirm if I would the watch, then it took 13 weeks for the insurance to replace the phone so I...

Resolved! Unable to make a new phone purchase

I've been an EE customer for years.I  just tried to purchase a phone from them and was told not until February '24.I asked why and was told it was because I changed my sim about 6 months ago.So I asked how long till my contract expires and that's 202...

Bobby51 by Investigator
  • 365 Views
  • 8 replies
  • 0 Helpful

Iphone 15 pro max 256g in white.

I ordered my iPhone 15 Pro max in white on 4th October, had my confirmation email and weekly updates to say its close to delivery! Has anyone that ordered around the same time had there's delivered yet? Just wondering if I'm close to getting mine or ...

Cookeg by Contributor
  • 632 Views
  • 19 replies
  • 5 Helpful

Resolved! Order confirmation

Hi . I still don't get confirmation of my order. I order my new phone yesterday and today I talk with you about that and today you upgrade my offer . Order phone is Motorola Razr 40 5G Summer Lilac.

Resolved! Trouble with order

I’m Shaikha ********* I have ordered and it’s been completed but I haven’t go messaged on sms or email about the order but money has been taking out  [Mod edit: Please do not share personal details such as your full name, as your posts are visible to...

cancel a sim only order

HI  I have been sent an email by EE as I  want to cancel my sim  only and get a mobile contract instead Can someone help me out as no one has responded to my email. Chris 

More than 28 days wait?

So I ordered a pixel 8 pro 256gb in obsidian on October 16th. I am pretty sure I have already missed out on being able to claim the free watch due to the order confirmation being delayed. I was told that stock should be replaced within 28 days. 28day...

Still. Awaiting my Google pixel 8 pro

Disgusted by the lack of communication from ee regarding the delay on my pre ordered pixel 8 pro. Have been with ee since it took over my original orange contact and I must say this is by far the worst 'upgrade' experience I've had.  One of the reaso...

Abbett by Established Contributor
  • 2385 Views
  • 59 replies
  • 48 Helpful