Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
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  • 92 replies
  • 12 Helpful

Resolved! Trouble with order

I’m Shaikha ********* I have ordered and it’s been completed but I haven’t go messaged on sms or email about the order but money has been taking out  [Mod edit: Please do not share personal details such as your full name, as your posts are visible to...

cancel a sim only order

HI  I have been sent an email by EE as I  want to cancel my sim  only and get a mobile contract instead Can someone help me out as no one has responded to my email. Chris 

More than 28 days wait?

So I ordered a pixel 8 pro 256gb in obsidian on October 16th. I am pretty sure I have already missed out on being able to claim the free watch due to the order confirmation being delayed. I was told that stock should be replaced within 28 days. 28day...

Still. Awaiting my Google pixel 8 pro

Disgusted by the lack of communication from ee regarding the delay on my pre ordered pixel 8 pro. Have been with ee since it took over my original orange contact and I must say this is by far the worst 'upgrade' experience I've had.  One of the reaso...

Abbett by Established Contributor
  • 2332 Views
  • 59 replies
  • 48 Helpful

Order

Can’t track my order !!!!

Hthake86 by Visitor
  • 180 Views
  • 1 replies
  • 0 Helpful

Awaiting my Google pixel 8 pro 256gb - will they ever be sent?

After waiting past the 28 days lead time, we are now being told "there still no stock, we have no date to give you"Fact: These are available if you are buying the phone rather than going on contract.Basically - if you ordered this phone on contract, ...

15 Pro Max White

I thought I would try to create a proper thread for all people that have ordered the 15 Pro Max in White. As this seems to be the only colour that everyone seems to be having huge delays with. This is to share when you ordered, what memory size and i...

Pixel Pro 8 lead times?

I ordered pixel pro 8 obsidian 256 GB 15th October, nearly a month later I'm still waiting?  Every week I get the update with "Good news", except the one where it's actually shipped.Based on a scan of the community forums it seems orders aren't being...

Good morning

I would like to know about my order plz I got an iPhone 15 and I paid £30 just wanna know an update plz 

Iphone 15 pro max 256g in white over 45 days wait

Ordered my phone on the 29th of Sep still nothing. Anyone else in the same situation?Just wondering what number in the queue I am.I was considering switching to the Blue Phone as it is only 14 days wait but everytime I call EE they say they are certa...

valroz by Explorer
  • 238 Views
  • 3 replies
  • 2 Helpful