Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 42263 Views
  • 92 replies
  • 12 Helpful

no way to contact

First of all there was no good location to select so I chose news and info.I'm from the USA and I'm planning a trip to Scotland this summer. I've been trying to call or chat with someone from ee about what my options are and what the best store to go...

gojeffgo by Investigator
  • 129 Views
  • 5 replies
  • 1 Helpful

Upgrade

I'm due a mobile phone upgrade, placed an order, received a confirmation email with an order number, however my EE account status only has an essentials upgrade and there is no records of a new mobile device on order.

Baz01 by Visitor
  • 61 Views
  • 1 replies
  • 0 Helpful

phone replacement HELP

good morning,I have had issues with my samsung s22 ultra 128gbi got a replacement and that replacement had the same issue!so ive got another replacement for the replacement! (my partner is contact for this replacement delivery as my phone is caput!)c...

Resolved! Phone charger

Hi on the 30th of the third 2024 I went in to the Tiverton branch of EE and brought a charger unit for an iPhone 13 pro Max when I got it home and opened it. Unfortunately it was not suitable for the use that I wanted it for so I put it back into the...

Simon234 by Investigator
  • 132 Views
  • 8 replies
  • 2 Helpful

Resolved! DPD Pin Number

Hi, my phone was stolen so ordered a new one but the DPD delivery guy wouldn't give it to me without a PIN number (which had been sent to my stolen phone...). I haven't received any email sand don't currently have access to a phone to speak with cust...