Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 41841 Views
  • 92 replies
  • 12 Helpful

Blank Page, no email after placing an order

Hello after I’ve place an order I got a blank white page and I haven’t received any email from order confirmation. EE did charge my bank account for the upfront payment though. how can I get some information about my order. Thanks It was for an iPhon...

DadiLUj by Explorer
  • 272 Views
  • 3 replies
  • 1 Helpful

make a order

can everyone help me i make a  order with EE for iphone 12 but i had no email or nothing but the money gone out off my bank and i don"t know want is happing 

iPhone 15 pro Max Orders

Morning What are the current wait times for the iPhone 15 Pro Max. my order went through a week ago but when I track my order, it still says waiting confirmation for when the expected delivery will be ???  

Mobile contract

I why can’t I look for a contract mobile as it wont open the page have tried on multiple platforms and devices with no joy any help please 

Alexgogo by Explorer
  • 203 Views
  • 2 replies
  • 1 Helpful

Resolved! Wrong date of birth

Hi DearWe just did order a phone online and there is an error so we need to call ee but we cant pass the security as some how we give a wrong date of birth. what we can do with this?Thanks

BATE by Visitor
  • 215 Views
  • 1 replies
  • 1 Helpful

Order

hello, I ordered an iPhone 15 pro max on November 3rd and I only received an email with the order number and since then I have not received any response, I would like to know how long it will take until I receive it ,thank you

Almasanu by Contributor
  • 240 Views
  • 5 replies
  • 0 Helpful

15 max pro 256 black

Hi, I ordered iPhone 15 pro max 256gb on Wednesday for my husband who’s birthday is tomorrow. Obviously I had no idea about the delays. Anyone knows how long is the wait pls

Orders

I was just wondering how long the despatch time is on the IPhone Pro Max as I ordered one more than a week ago on contract and i still haven’t heard anything