Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 41844 Views
  • 92 replies
  • 12 Helpful

Pixel 8 ear buds

Hello. I ordered my pixel 8 on the last day of the offer where free pixel ear buds were included.  I now have the phone but am awaiting the ear buds. Does anyone know how long this takes?

Phil2200 by Explorer
  • 891 Views
  • 14 replies
  • 1 Helpful

My order

Hi  I would like change my order, now it's coming to the brunch but I didn't ordered to the brunch. It's possible change to the address, I think it's not complicated.? My order it's ***** Please help me because I working different city and I come to ...

No confirmation email

Hello I upgraded to a sim only contract and I have not recieved any confirmation email.i do have the order number from when i made it because I screenshotted it but the tracking doesn’t work not sure what to do if anyone can help and I ordered it Sun...

Hc151 by Investigator
  • 291 Views
  • 6 replies
  • 0 Helpful

Ordered Sim only deal - have received conformation email

Hi all,  So I ordered a sim only contract with EE. I know credit checks are supposed to happen, however I have already received a confirmation email, does that mean everything was okay with my credit check?

Frish_99 by Investigator
  • 230 Views
  • 3 replies
  • 1 Helpful

Upgrade anytime return phone

Morning, starting to get a bit worried. I have done an upgrade anytime upgrade. New phone received and return envelope arrived. I have sent the old device back by Royal Mail Special Delivery. Checking the tracking, the old phone arrived and was signe...

Higgo67 by Visitor
  • 332 Views
  • 1 replies
  • 0 Helpful

Resolved! S23 ultra dind't come at adreess

Hello! I order online from EE phone SamsungS23 Ultra  2 times! I call the EEteam but they didn't resolve this situation ! And the Dpd send me a message with :" Hi from EE. A reminder message. An error occurred with the order you placed online. Sorry ...

Resolved! FC 24 and PlayStation 5 Console Bundle | White

Hi,Is anyone else waiting on the PS5 and FC24 bundle? Have you received any notification on when it is likely to be delivered?I spoke to someone yesterday and they confirmed that my order had been placed and that it is on back order but they can’t co...

KE2712 by Visitor
  • 363 Views
  • 1 replies
  • 0 Helpful

Dpd

I ordered the iPhone 15 pro max . Dpd have had if for over a week and I'm getting the same text message about a problem in the area.. all my contract details are on the ee website. But no phone . This is worrying 

Kyla3 by Investigator
  • 333 Views
  • 5 replies
  • 0 Helpful

New phone

Where's my new phone been told it's coming out 3 times