Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 42282 Views
  • 92 replies
  • 12 Helpful

Misold tablet

I have been with ee for years and went into my local store for advice on a new contract similar to my existing one. They told me I could have a free tablet. I said I already have one so don't need it. They then offered me a watch which I declined. Th...

DonC1 by Investigator
  • 260 Views
  • 4 replies
  • 1 Helpful

Order saying awaiting confirmation

Order has been saying awaiting confirmation for past week sent an enquiry over email abs haven’t heard back either it’s also says on the site that the phone is in stock 

Jack171 by Contributor
  • 2927 Views
  • 17 replies
  • 0 Helpful

Meaningful Credit Check information

Does anyone have clear information on what information is requested and validated with a credit check?  I've attempted to purchase an iPhone 15 Pro MAX with a Pay Monthly All-Rounder SIM.  The request was declined, citing that my credit check failed....

Mobile Number Must be passed while receiving the order..?

i have 2 numbers one i use myself and one i use only for home which is used by my son who is at home, my question is which number should i give to the EE while i place a order an at the time of delivery is mobile nmber confromation required at the ti...

lucky897 by Investigator
  • 278 Views
  • 3 replies
  • 1 Helpful

Resolved! Free gifts with order

I have received my new Samsung S23 FE, how do I claim my earbuds and Disney plus subscription please? 

Sizeland by Investigator
  • 394 Views
  • 2 replies
  • 0 Helpful

Ps5

Ordered a ps5 and it my game won't work on it tried restart and deleting the game and reinstalled but still won't work 

Order being returned to ee

Hi EE,I have ordered two mobiles. one I ordered from store and another one I ordered from my mobile on 24 dec 2023. But my orders or return Back to  EE from DPD on delivery day. Please let me know How I can come to know that my orders returned to EE ...

Vnadipi by Investigator
  • 298 Views
  • 7 replies
  • 1 Helpful

Resolved! Adding a paired watch plan - confusion at checkout.

I'm looking at buying a smartwatch on a paired plan. At checkout it asks "Do you want to keep your number?", followed with "Yes I do" or " No thanks". I already have  SIM only plan, so I assumed that the watch will use the same number, so I'm not sur...

Stock levels

Hi is there a way to check stock levels to guage a rough idea on actual delivery eta’s thanks in advance 

Deezaldn by Visitor
  • 185 Views
  • 1 replies
  • 0 Helpful

Resolved! Will i have to make any re payment

I Hope Someone can Understand me Because the customer support didn't understand me, I created a new account on EE and i applied for iphone 15 pro, my application was accepted and my payment process completed. BUT due to some wrong address i didn't re...

lucky897 by Investigator
  • 313 Views
  • 10 replies
  • 0 Helpful