Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 41838 Views
  • 92 replies
  • 12 Helpful

Samsung Chromebook Go 14

Hi, I ordered this device 3 days ago and it says it is on back order. Is there any info on when stock will be coming back in?

Order Samsung 23 ultra

good evening, I just ordered a Samsung s 23 ultra phone and I chose to collect it myself, and I received the confirmation number that it is being delivered to my old address where I stayed last year, what should I do please help -me

Almasanu by Contributor
  • 347 Views
  • 7 replies
  • 0 Helpful

Upgrade watch

HiI see EE has still hasnt sorted the issue with receiving a pin to a seperate number linked to your plan why even have this as a thing if watch numbers cant receive pin numbers surely sending the pin to a registered email address would be better doe...

Order

I ordered a phone. I received an SMS that there was an error with the order. i can't speak english well. Can you help me with my order?

Murotbek by Investigator
  • 242 Views
  • 5 replies
  • 0 Helpful

Order

"If there’s no delivery date shown, or it says ‘awaiting confirmation’ it means we can’t tell you for sure when to expect your delivery. We’ll send you an update by email or text message as soon as this changes." it has been saying this for almost a ...

Max204 by Visitor
  • 186 Views
  • 1 replies
  • 1 Helpful

PLAYSTATION 5 slim

I Ordered a playstation 5 slim on the 10th of Oct and delivery was estimated 1-3 days, Hence bought from ee specifically. Have been waiting for 5 days and can’t find a way to even track it or even see it on my ee account. No updates apart from the in...

Siya by Visitor
  • 490 Views
  • 1 replies
  • 0 Helpful

Ordered a phone

I’ve ordered a phone but I haven’t had no email or text but they have taken money off of my bank? 

Lovell96 by Visitor
  • 166 Views
  • 1 replies
  • 0 Helpful

Order

I placed an order on the 7-12-23 and I haven’t received anything yet only the email to say it’s placed money taken and an order number. I haven’t received any further updates 

Colette17 by Investigator
  • 211 Views
  • 5 replies
  • 0 Helpful

Warning Fake iPhone Handsets Being Delivered by DPD

If you are waiting for a phone being delivered check your parcel immeadiately.Today I had a new Iphone 15 Pro Max delivered this afternoon by DPD and upon opening the box and powering it up I have discovered it is a counterfeit chinese phone running ...

dvb75 by Investigator
  • 1713 Views
  • 33 replies
  • 27 Helpful