Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 42276 Views
  • 92 replies
  • 12 Helpful

Xbox controllers

I saw Xbox controllers in purple and blue for £39.99 pay now but as money is tight after Xmas I thought I’d add a black one to my pay monthly bill , after two days of messaging various robots and call centre staff no one could seem to sort anything o...

Jodinho by Visitor
  • 178 Views
  • 1 replies
  • 0 Helpful

Ordered IPod

Hi I have ordered IPod on 3rd January, and I didn’t get delivered in my Home address Post. The order number is : ***********.  kind regards Abdikafi [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Kaafi22 by Visitor
  • 157 Views
  • 1 replies
  • 0 Helpful

delivery

hi i placed my upgrade order on the 5/1/2024 and got email saying i had placed an order but nothing since so wondering what has happened it was a iphone 13 mini midnight 128gb

Phone refused at depot

My handset device was supposed to have been delivered yesterday. It did not arrived and I spoke to the DPD driver who said there was nothing on the truck. When I checked the tracking on the DPD website it says "Your parcel is on its way back to EE" a...

EE text message when buying new phone

I am looking to buy a replacement phone for my sons birthday however in the past whenever i have done this the recipient always gets a text saying welcome to ee hope you like your new phone or thanks for upgrading etc, this obviously ruins the surpri...

New phone delivery

I have just got a new phone and when I got the contract it said would be delivered next day but does this normally happen as it is not with the couriers yet 

Placed order 'please call to discuss order'

Hi there.  Just placed an order for a pay monthly phone with EE, got to payment screen the upfront cost has been taken from my bank but then I got a thanks for your order screen and it said 'please call us to discuss we need to confirm a few details'...

JamieLeeWV by Investigator
  • 13992 Views
  • 18 replies
  • 4 Helpful

Order

I placed the other and it not yet delivered to the address the tracking number is *********** plz work on it n deliver it to address no matter what    [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

New phone no sim

I ordered my new phone which came Friday! It was faulty so they sent me a new one! In the meantime they cut off my sim so I was told! No I have no signal and no sim! I can’t get hold of EE as I can’t ring! I went to the shop who told me they can’t he...

sarahL8 by Investigator
  • 223 Views
  • 8 replies
  • 0 Helpful

New phone

I have just ordered a phone it’s taken the money but not given me a order number or email idk what’s happening I’ve not had any contact feels like I’ve been scammed 

CaiWest by Visitor
  • 161 Views
  • 1 replies
  • 0 Helpful