Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 42262 Views
  • 92 replies
  • 12 Helpful

I placed an order from ee online pro max 15

Hello. my name is Dzhemile, I placed an order from ee online pro max 15 aofon with a charge card but I never received it I had to go back to the depot and get it from there but I have no answer what is going on. could you have any information [Mod ed...

Dzhemile by Visitor
  • 173 Views
  • 1 replies
  • 1 Helpful

Wrong house number on new phone order

Hi, due to get an upgrade delivered this week and upon completion of the order realised my address was accurate other than the house number that i messed up on... silly move i know but i moved house recently.There doesn't seem to be any way of amendi...

Insurance. waiting on replacement phone

I've ordered a replacement phone on my insurance as its broken. I received a txt message saying DPD will be delivering it today. My phone has been factory wiped and switched off to be ready for collection so how else can i track the delivery of the r...

Coin83 by Visitor
  • 166 Views
  • 1 replies
  • 0 Helpful

Re: Contact EE 24/7 UK

I’ve just placed an order the money has been taken from my bank but I’ve had no email and the page isn’t loading with my order confirmation 

New contract

Hello, I just ordered a new phone and sim, just spent £30 upfront and it’s come out my bank… however while I was on the page it just went white and now I can’t copy and paste it as it’ll go to the EE Home Screen. I haven’t received no emails or anyth...

Cj02 by Visitor
  • 185 Views
  • 2 replies
  • 0 Helpful

Xbox controllers

I saw Xbox controllers in purple and blue for £39.99 pay now but as money is tight after Xmas I thought I’d add a black one to my pay monthly bill , after two days of messaging various robots and call centre staff no one could seem to sort anything o...

Jodinho by Visitor
  • 176 Views
  • 1 replies
  • 0 Helpful