Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 42200 Views
  • 92 replies
  • 12 Helpful

Order disapeared

I placed and order and paid, as I did l lost connection, the money has gone from bank but no confirmation email.Any ideas

Trade in

 I send my phone back and it was received and inspected and details sent over to EE any idea how long it takes before you receive an offer from ee for your traded in phone? 

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Proctor2 by Explorer
  • 198 Views
  • 3 replies
  • 1 Helpful

Resolved! Order

I placed an order and there was no confirmation about the order and the upfront payment have been debited from my account and EE has been added to direct debit on my account but I have not gotten any confirmation about the order on my email or order ...

A week ago order

I placed an order for the iPhone 15 Pro a week ago and I still haven't received any information by email and at the moment I don't have a phone because I sold my old one 

Redchill by Investigator
  • 176 Views
  • 5 replies
  • 0 Helpful

Re: Phone upgrade documents

Same here, must have had ar least 8 text, but cant find them anywhere and mean anywhere on My EE

Niggle by Explorer
  • 319 Views
  • 6 replies
  • 0 Helpful

Awaiting Confirmation - Delivery

Ordered my upgrade a week ago & not received any updates on when I'm likely to receive it.. all appeared to be in stock when I did the upgrade too. Any ideas on when the S23 will likely be confirmed and dispatched?

DH1512 by Visitor
  • 197 Views
  • 1 replies
  • 1 Helpful

No order confirmation

Hi. I placed an order this afternoon for the Samsung s23. Paid the upfront cost of £30 which is showing on my account but no order number given at checkout or email.I've checked all email boxes in case it went into junk. The only proof of the order g...

No response regarding returns

I bought a Quest 3 headset from the online store.  It arrived last week and is faulty (overheats and shuts off).  I gave it a few days and it was still happening so I tried to initiate a refund.I filled in the refund form on EEs site. This was a coup...

Keroro79 by Investigator
  • 450 Views
  • 14 replies
  • 0 Helpful

Link phone and broadband to get £20 discount

I received the message below but when I try to link my phone number and broadband it won’t work. It says the number is already in use. But I was to make sure I get the discount….. Hi from EE. As a thank you for having mobile and broadband with us, we...