Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 42180 Views
  • 92 replies
  • 12 Helpful

Item returned to EE

I recently ordered a phone from EE and the item was confirmed and I was given confirmation of the order and told it would be arriving today but upon looking at the DPD tracking it said it had been returned to co-signer and it was heading back to EE w...

Kian27 by Visitor
  • 136 Views
  • 1 replies
  • 0 Helpful

Link for document

Been sent a message with a link to view a document about my new phone I'm about to receive. I click on the link it takes me to EE website but there's no document. Can anyone help 

Fox25ink by Visitor
  • 156 Views
  • 1 replies
  • 0 Helpful

Iphone 15 Pro

Hello,My Name Is Sahej Khanna, I just ordered a iPhone 15 pro On a monthly basis contract and I just gave the upfront amount £100 by my card and didn’t received any information about the order that has been placed or not but my money has been deduct...

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Sahej by Visitor
  • 143 Views
  • 1 replies
  • 0 Helpful

Delivery refused

I placed an order to be delivered to my workplace as I spend most of my time there!  Had notification from DPD on the day of delivery with time slot and then I get a notification to say delivery had been refused and it was being returned to EE.  This...

Sarah142 by Investigator
  • 172 Views
  • 2 replies
  • 1 Helpful

Pin for delivery

OK so I'm expecting delivery of my phone today but  not had any communication from ee regarding the pin I need to give to the driver when or where will I get this 

Resolved! Order

I made an order that was not approved for my credit but the money that was charged from my accounts was not returned to me and it has been more than 3 days.

Robe06 by Visitor
  • 143 Views
  • 1 replies
  • 2 Helpful

XKO

I placed an order online and had an email saying...... Successful EE order reference: XKO*********  when i I try and track my order it won’t let me and I’ve had no other emails except the first email.... Any ideas what this means? 

Cancel order

Hello, please tell me, I placed an order for a phone and SIM, but changed my mind, how can I cancel the order and return the deposit of 30 pounds?

Hrachik by Explorer
  • 268 Views
  • 4 replies
  • 0 Helpful

Resolved! iPhone 15 pro max

I ordered my upgrade last week and I’ve had confirmation email but delivery date as yet and after reading comments on here I see there could be a 28 day delay which is fine but I’m worried about having to return my current device before the 9th Octob...