Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 42210 Views
  • 92 replies
  • 12 Helpful

SIM Only plan

So I put in an order for a new sim only plan as my current contracted phone ends this month, when I check to see my new plan it’s not showing up anywhere on my ee app and I’m worried if I reorder it that it will charge me twice but I also need this n...

insurance claim

Hi i lost my iphone 15 pro max on 21st january at 5:00pm and submitted a claim on the same day, they keep saying i will be contacted via insurance team but there’s no response i would suggest everyone not to take the ee insurance because they are not...

Deliverey

So, i ordered a EE sim, on last last week tuesday and it didnt come so i ordered it again on wednesday and it still hasnt come, it said we aim to send you this sim in 2 days and it still isnt here.

S24 Ultra preorders?

Hey, just a very quick one as I'm fortunate to be able to upgrade at the time a new phone comes out. With the light of the S24 being revealed "officially" today, when can we expect to be able to pre order for an upgrade?

Resolved! Refund how long

I decided  I did not want the mobile I ordered I cancelled it straight away on phone I applied for phone online and you took 30 pound on Google pay upfront cost now I want to know were is my refund and when I will get it as it was strange to take 30 ...

Sarah47 by Contributor
  • 629 Views
  • 23 replies
  • 1 Helpful

New contract phone not dispatched

Hi - Ordered new Iphone 15 on my contract on wednesday. It said it would be dispatched within the day but have not had any notification and cannot see anything on tracking? Thanks

Re: Tracking

I ordered the Samsung galaxy s24 and are unable to track it

Resolved! Order tracking

I ordered a phone a week ago but haven't had any information about delivery and yet have had an email about my direct debit.

Lanne1808 by Investigator
  • 675 Views
  • 14 replies
  • 2 Helpful