Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 41846 Views
  • 92 replies
  • 12 Helpful

Phone purchase failure

I just tried to order a phone. A galaxy 23 fe. I paid 50 up front. The money has been taken from my bank. However it glitched right at the end. I've had no confirmation email and as far as I can see its not showing on my account. I've paid 50 up fron...

EE removed Lifetime Staff discount

I have recently upgraded my plan to a SIM only tariff since August as Samsung didn't release a Note phone this year so I decided to skip upgrading my handset. I noticed that my staff discount 40% off had been removed. This discount is a lifetime disc...

Vuanhle by Explorer
  • 2485 Views
  • 15 replies
  • 1 Helpful

cancel order

Hi I want to cancel my sim order which was placed by mistake 

jenny139 by Visitor
  • 427 Views
  • 5 replies
  • 0 Helpful

Item returned to EE

I recently ordered a phone from EE and the item was confirmed and I was given confirmation of the order and told it would be arriving today but upon looking at the DPD tracking it said it had been returned to co-signer and it was heading back to EE w...

Kian27 by Visitor
  • 116 Views
  • 1 replies
  • 0 Helpful

Link for document

Been sent a message with a link to view a document about my new phone I'm about to receive. I click on the link it takes me to EE website but there's no document. Can anyone help 

Fox25ink by Visitor
  • 128 Views
  • 1 replies
  • 0 Helpful

Iphone 15 Pro

Hello,My Name Is Sahej Khanna, I just ordered a iPhone 15 pro On a monthly basis contract and I just gave the upfront amount £100 by my card and didn’t received any information about the order that has been placed or not but my money has been deduct...

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Sahej by Visitor
  • 120 Views
  • 1 replies
  • 0 Helpful

Delivery refused

I placed an order to be delivered to my workplace as I spend most of my time there!  Had notification from DPD on the day of delivery with time slot and then I get a notification to say delivery had been refused and it was being returned to EE.  This...

Sarah142 by Investigator
  • 148 Views
  • 2 replies
  • 1 Helpful

Pin for delivery

OK so I'm expecting delivery of my phone today but  not had any communication from ee regarding the pin I need to give to the driver when or where will I get this 

Resolved! Order

I made an order that was not approved for my credit but the money that was charged from my accounts was not returned to me and it has been more than 3 days.

Robe06 by Visitor
  • 121 Views
  • 1 replies
  • 2 Helpful

XKO

I placed an order online and had an email saying...... Successful EE order reference: XKO*********  when i I try and track my order it won’t let me and I’ve had no other emails except the first email.... Any ideas what this means?