Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 41830 Views
  • 92 replies
  • 12 Helpful

Xbox controller

I went for the Quest 3 bundle which comes with games pass and a xbox controller.  I had the Quest 3 Monday just gone but no sign of the xbox controller???

Kai381 by Visitor
  • 95 Views
  • 1 replies
  • 0 Helpful

Order info unavailable

I received just one email after submitting my request for a mobile handset+2 years contract. It contained order number.However, when entering order number in ee.co.uk -> help -> orders -> track-mobile-orderI am receiving this message:"Sorry, we can't...

i12la by Explorer
  • 129 Views
  • 5 replies
  • 0 Helpful

Resolved! 2nd complaint in 2 months

Good evening,Last month after I had been with EE for 6 months on a SIM only plan, I was told I could upgrade to a handset. I went on webchat and went through all the usual what type of phone, colour, size etc, and the advisor said, thanks for your or...

Rlarkin1 by Visitor
  • 168 Views
  • 1 replies
  • 1 Helpful

Contacting EE about order

I am an autistic adult I have been told to call 08009563045 about my order too fix an issue however unable to phone people I do not know and am unable too use the relay service as it causes me panic attacks and overwhelm, how am I able to contact EE ...

Took fee

Joined EE yesterday found a phone and Sim card cut to the end and took the upfront fee and set up direct debit. And now I can’t see anything although the money has gone from my bank

Pedlark by Visitor
  • 120 Views
  • 2 replies
  • 0 Helpful

Order number: xko****** Order date: 12 Dec 2023

Hi I made an order for sim only after my contract ended and I am still paying full price can you advise before I cancel the direct debit [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Mobile phone

Hi I made an upgrade yesterday and your sending me the wrong colour I asked for I asked for yellow please

Upgrade

Hi,I processed my upgrade about 30 mins ago, the website took the upfront cost but then crashed and I’m quite concerned as I haven’t received an email/text to confirm my upgrade.  My app hasn’t updated either, has this happened to anyone else? Is the...

Loumcg by Investigator
  • 114 Views
  • 1 replies
  • 0 Helpful

Resolved! No order delivery date

I placed an order online a couple of days ago and it said it would be dispatched within a day.  I have had no further email or texts confirming anything further. I can understand if there was a delay due to current circumstances, but all I have is an...

Riftstar by Visitor
  • 75980 Views
  • 433 replies
  • 61 Helpful