by Jamie_123 Investigator
Investigator

Wrong Order

Hi, I recently ordered a Samsung Galaxy s10+

 

I had spoken to someone on the phone for extra information. and only realized on the day of the delivery that it's been changed to a Samsung Galaxy S10 512 GB which i did not want.

 

I've contacted about it but have heard nothing back and it is rather irritating.

 

To top it all off the order didn't even arrive today

 

From an unhappy Customer

7 REPLIES 7
by
EE Community Support Team

Re: Wrong Order

Good Evening @Jamie_123.

 

Welcome to the community. 

 

Did you receive email confirmation which confirmed your original order?

 

What was advised when you contacted our customer care team?

 

When was the order placed?

 

Speak soon, 

 

Katie 🙂

by Jamie_123 Investigator
Investigator

Re: Wrong Order

I contacted customer service about it, they got back to me and they didnt really know how it happened.

 

But they're just going to place a new order and cancel the old one.

 

I did receive confirmation on the original order.

 

But then i received confirmation that the order was being sent complete with an account number. But it was the wrong phone.

 

I appreciate the reply back. 🙂

by
EE Community Support Team

Re: Wrong Order

That's great to hear @Jamie_123

 

Did they say your new phone be with you tomorrow?

 

Katie 🙂

by Jamie_123 Investigator
Investigator

Re: Wrong Order

Just waiting for a call back on confirmation with the order.

🙂

by
EE Community Support Team

Re: Wrong Order

Perfect @Jamie_123

 

Please let me know if you have any further questions, 

 

Katie 🙂

Highlighted
by Jamie_123 Investigator
Investigator

Re: Wrong Order

Should be here by tommorow, and everything is sorted.

 

Thanks for the reply however

 

🙂

by
EE Community Support Team

Re: Wrong Order

Glad you got your order sorted @Jamie_123

 

Come back to the community anytime.

 

Leanne 🙂

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