World Class Customer Service

[DaveH22]

Hi

Having already got a Data SIM for a mobile hotspot I decided it was time to leave the truly dreadful Customer Service at Vodafone (I’ve been with them for 15 years) and give EE a shot. My expectations weren’t high but, from first contact, the experience has been amazing.

i have dealt throughout with a lovely woman called Lipa****** From start to finish she has been perfect - even responding to emails about a minor billing issue in MINUTES.

Without doubt this is the best Customer Service I have experienced ANYWHERE - that includes John Lewis, M&S and even BMW. 

A wonderful experience - can’t thank you enough!

🏅🏅🏅🏅🏅🏅🏅🏅🏅🏅🏅🏅🏅🏅🏅🏅🏅🏅

[MOD EDIT: Staff surname has been removed for safety and security]

[Lee_H]

Hi @DaveH22 and welcome to the community.

I have passed this feedback over to Lipa and her line manager 

I'm glad you received brilliant service 

As an extra thank you, I'd like to send you a gift voucher via email so you can get a treat on us.

I'll send you a private message in a moment to get some details.

Many thanks,

Lee

[DaveH22]

That’s extremely kind. You should probably send Lipa one too!

I’m so pleased I left Vodafone!

[Lee_H]

No problems @DaveH22

Many thanks,

Lee