Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

Will my order still be delivered without replying to text confirmation?

EbonyAlice0420
Explorer

‎19-06-2018 07:08 PM

Hi, I ordered the IPhone 8 (in red) phone package yesterday. However, because I cancelled my other phone contract I cannot receive the confirmation of order time sort email. 

 

So if i am unable to respond when they text me will they deliver regardless? or is there a way for me to change the number in which the text is sent to?

 

Thanks!

0 Helpful
4 REPLIES 4
Lee_H
Legend
Legend

‎19-06-2018 07:23 PM - edited ‎20-06-2018 01:22 PM

Hi @EbonyAlice0420 and welcome to the community.

 

It may be worth giving our sales team a quick call to look into this order for you.

 

Let us know how you get on.

 

Many thanks,

 

Lee

 

 



Royal Foundation StopSpeakSupport Campaign

EE Help

Log into My EE
0 Helpful
EbonyAlice0420
Explorer
In response to Lee_H

‎19-06-2018 07:57 PM

Hi, 

 

Do you have the number for the sales team as I can't seem to find it on your website.

 

Thanks

0 Helpful
Schockwave
Community Hero
Community Hero
In response to EbonyAlice0420

‎19-06-2018 09:42 PM

@EbonyAlice0420, Try 08009566000, but you will have to wait until the morning now, as there will be no-one to answer your call.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
Leanne_T
EE Community Support Team
In response to Schockwave

‎20-06-2018 08:19 AM

Morning @EbonyAlice0420

 

If you can call us on 0800 956 6000.

 

This will get you to our sales team who will be able to get this looked into.

 

Thanks, Leanne 🙂

0 Helpful