by terrellhunter12
Explorer

Why have i not received my pre-ordered (online) Samsung S10 Plus yet?

I pre-ordered my samsung s10 plus online and was told it was expected to arrive on Friday the 8th I recieved an email saying it was on track Friday at 10am but have heard nothing since.

9 REPLIES 9
by Grand Master
Grand Master

Re: Why have i not received my pre-ordered (online) Samsung S10 Plus yet?

Hi @terrellhunter12

 

Best giving CS a call on 150 if the tracker isn't helping. 

 

Thanks, 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Brilliant Contributor
Brilliant Contributor

Re: Why have i not received my pre-ordered (online) Samsung S10 Plus yet?

Did you order the Ceramic white 516gb by any chance?

 

If so they have had some delays.


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by terrellhunter12
Explorer

Re: Why have i not received my pre-ordered (online) Samsung S10 Plus yet?

Hi Brendon,

 

No I ordered the Prism Black 128GB. 

by Bradleygoodwin1 Contributor
Contributor

Re: Why have i not received my pre-ordered (online) Samsung S10 Plus yet?

How long is the delay on the 512gb? Still not got mine

by
EE Community Support Team

Re: Why have i not received my pre-ordered (online) Samsung S10 Plus yet?

Hi @terrellhunter12,

 

Welcome to the EE Community.

 

Can you please download the DPD app and let me know if it shows any tracking information for your delivery?

 

Thanks

 

James

by Bradleygoodwin1 Contributor
Contributor

Re: Why have i not received my pre-ordered (online) Samsung S10 Plus yet?

I have done nothing is showing
by
EE Community Support Team

Re: Why have i not received my pre-ordered (online) Samsung S10 Plus yet?

Hi @Bradleygoodwin1

 

Thanks for coming back to us. 

 

What colour did you order?

 

When was the order placed?

 

Speak soon, 

 

Katie 🙂

by Bradleygoodwin1 Contributor
Contributor

Re: Why have i not received my pre-ordered (online) Samsung S10 Plus yet?

Its was the black model

I ordered it on the 5th of march

by
EE Community Support Team

Re: Why have i not received my pre-ordered (online) Samsung S10 Plus yet?

Thanks @Bradleygoodwin1

 

We're really sorry but a manufacturer delay means your Samsung S10 Plus wont be with you on time as we expected. We're working with Samsung to get it to you as soon as possible and we'll keep you updated as soon as we know more. 

 

Katie

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