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Why have i not received my pre-ordered (online) Samsung S10 Plus yet?

terrellhunter12
Explorer

I pre-ordered my samsung s10 plus online and was told it was expected to arrive on Friday the 8th I recieved an email saying it was on track Friday at 10am but have heard nothing since.

9 REPLIES 9
Northerner
Grand Master
Grand Master

Hi @terrellhunter12

 

Best giving CS a call on 150 if the tracker isn't helping. 

 

Thanks, 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.

Did you order the Ceramic white 516gb by any chance?

 

If so they have had some delays.


BrendonH (Android Expert) Google Pixel 8 Pro Obsidian Black (Android 14)
If I have helped please click the THUMB/SOLUTION buttons below

Hi Brendon,

 

No I ordered the Prism Black 128GB. 

How long is the delay on the 512gb? Still not got mine

James_B
EE Community Support Team

Hi @terrellhunter12,

 

Welcome to the EE Community.

 

Can you please download the DPD app and let me know if it shows any tracking information for your delivery?

 

Thanks

 

James

I have done nothing is showing
Katie_B
EE Community Support Team

Hi @Bradleygoodwin1

 

Thanks for coming back to us. 

 

What colour did you order?

 

When was the order placed?

 

Speak soon, 

 

Katie 🙂

Its was the black model

I ordered it on the 5th of march

Katie_B
EE Community Support Team

Thanks @Bradleygoodwin1

 

We're really sorry but a manufacturer delay means your Samsung S10 Plus wont be with you on time as we expected. We're working with Samsung to get it to you as soon as possible and we'll keep you updated as soon as we know more. 

 

Katie