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27-09-2019 12:00 PM
I ordered a samsung s10 as an upgrade on Monday, however it still says awaiting confirmation when I view my order, with no date as to when I can expect the phone. As my current phone is broken, I am unable to call up customer services. Is there any way I can find out when my phone will arrive, as in the meantime I have no usable phone. This is irritating as I was thinking of switching to O2 before I upgraded, and I could have got my phone from them the same day. Now I don't know if I am looking at days or weeks before I will have a usable phone.
Any help would be appreciated
27-09-2019 12:05 PM
Hi @cec91
Have you checked your email for any contact?
You can use another phone/landline or live chat via your online account to speak to CS. There is no account access on these forums.
Thanks
27-09-2019 12:37 PM
27-09-2019 01:26 PM
Hi James I ordered a Samsung s10 in white. I was wondering what awaiting confirmation means - is it because they are out of stock, or is there a problem with my order? I did read there was a problem with stock but I am concerned how long this will take to come
thanks
27-09-2019 01:41 PM
Hi @cec91,
Welcome to the EE Community. 🙂
The current delivery guidance in our online shop is dispatch within 7 days for that particular phone.
If you would prefer to switch to a different model, please get in touch so we can run through your options with you.
Hope this helps.
James