by victoria_g8 Investigator
Investigator

Wheres my order?

Having tried 150 I still cannot find my order. It was ordered on the 3 Mar 19 and i am still yet to receive anything. I have the confirmed order email but nothing else. Ive tried the 'Track My Order' but it says its not valid. Why is this so hard?

10 REPLIES 10
by Grand Master
Grand Master

Re: Wheres my order?

Hi @victoria_g8

 

You will need to speak to CS on 150, only they can help as there is no account access on these forums.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: Wheres my order?

Hi @victoria_g8,

 

Welcome to the EE Community.

 

Which phone did you order?

 

What information were you given when you called 150?

 

Thanks

 

James

by victoria_g8 Investigator
Investigator

Re: Wheres my order?

I didn't get to speak to anyone as it's so automated. The options given didn't reflect what I wanted to find out!



 

by
EE Community Support Team

Re: Wheres my order?

Which phone did you order @victoria_g8?

 

Thanks

 

James

by victoria_g8 Investigator
Investigator

Re: Wheres my order?

I've order a 40GB Sim Card with a 12month contract.

by
EE Community Support Team

Re: Wheres my order?

Hi @victoria_g8,

 

Was this a brand new contract or were you upgrading?

 

Thanks

 

James

by victoria_g8 Investigator
Investigator

Re: Wheres my order?

A brand new one. I've already got a contract but wanted this SIM card for other reasons.

by
EE Community Support Team

Re: Wheres my order?

Thanks for confirming @victoria_g8

 

I would have expected your SIM card to have arrived by now.

 

Please get in touch with Customer Care so we can take a quick look at your order.

 

James

by victoria_g8 Investigator
Investigator

Re: Wheres my order?

Me too as I received emails to say my order had been accepted and an estimated delivery of the 7 Mar was expected, however I still haven't received an update on where it is or that it's to be delivered.

 

Would you know a good number? I know 150 but it's so automated I just want to speak to a human!

by
EE Community Support Team

Re: Wheres my order?

Hi @victoria_g8,

 

Have you tried chatting with Customer Care online?

 

You can get started on our get in touch page.

 

Hope this helps.

 

James

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