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11-03-2019 06:00 PM
Having tried 150 I still cannot find my order. It was ordered on the 3 Mar 19 and i am still yet to receive anything. I have the confirmed order email but nothing else. Ive tried the 'Track My Order' but it says its not valid. Why is this so hard?
11-03-2019 06:09 PM
Hi @victoria_g8
You will need to speak to CS on 150, only they can help as there is no account access on these forums.
Thanks
12-03-2019 07:48 AM
Hi @victoria_g8,
Welcome to the EE Community.
Which phone did you order?
What information were you given when you called 150?
Thanks
James
12-03-2019 07:52 AM
I didn't get to speak to anyone as it's so automated. The options given didn't reflect what I wanted to find out!
12-03-2019 08:16 AM
12-03-2019 08:19 AM
I've order a 40GB Sim Card with a 12month contract.
12-03-2019 08:22 AM
12-03-2019 08:29 AM
A brand new one. I've already got a contract but wanted this SIM card for other reasons.
12-03-2019 08:35 AM
Thanks for confirming @victoria_g8
I would have expected your SIM card to have arrived by now.
Please get in touch with Customer Care so we can take a quick look at your order.
James
12-03-2019 08:39 AM
Me too as I received emails to say my order had been accepted and an estimated delivery of the 7 Mar was expected, however I still haven't received an update on where it is or that it's to be delivered.
Would you know a good number? I know 150 but it's so automated I just want to speak to a human!