I've ordered a phone with a sim top up pack, I've had a email saying confirmed after I placed the order on Sunday but haven't heard anything since. My order number is xkn251285231
Hello @Laureenoxox only customer service have access to accounts to check the status of your order:
You will need your XKN order reference number when calling.
Thanks for joining the EE Community. :smileyhappy:
That's great advice from @tm90, our customer service team will be happy to check the status of your order for you.
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