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by Laureenoxox
Visitor

Where's my order

I've ordered a phone with a sim top up pack, I've had a email saying confirmed after I placed the order on Sunday but haven't heard anything since. My order number is xkn251285231

2 REPLIES
by Ace Contributor
Ace Contributor

Re: Where's my order

Hello @Laureenoxox only customer service have access to accounts to check the status of your order:

 

http://ee.co.uk/help/get-in-touch

 

You will need your XKN order reference number when calling.

by
EE Community Support Team

Re: Where's my order

Hi @Laureenoxox,

 

Thanks for joining the EE Community. Smiley Happy

 

That's great advice from @tm90, our customer service team will be happy to check the status of your order for you.

 

James

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