by
EE Community Support Team

Re: Where’s my order? EE Pay monthly or SIM only orders

No problem @Moggy110

 

Don't hesitate to get in touch with customer services if you don't hear anything.

 

Thanks for upgrading with EE. Smiley Happy

 

James

by Barmy Established Contributor
Established Contributor

Re: Where’s my order? EE Pay monthly or SIM only orders

Just posted this under SIM cards and then realised it might be better here.

 

I took out a SIM only contract as an additional line. I am anxious to receive the SIM as I have a new phone that I can't use. 

 

I have two questions. Firstly, how long does it usually take for the SIM to be delivered? the second line is already showing in MyEE with a number etc.

 

Secondly, the SIM is being delivered by Royal Mail, is there any way I can track it?

Highlighted
by
EE Community Support Team

Re: Where’s my order? EE Pay monthly or SIM only orders

Hi @Barmy

 

I've replied to your other post. Please take a look. Smiley Happy

 

Thanks

 

Chris

by coolice
Explorer

Re: Where’s my order? EE Pay monthly or SIM only orders

Hi,

 

My Expected Delivery date shows today, the last status i received stated the Order was on Track, the Order tracker shows the Order is not dispatched yet.

Can you please update me on the Status of my order?

 

Thanks,

Ganesh

by
EE Community Support Team

Re: Where’s my order? EE Pay monthly or SIM only orders

Hi @coolice

 

Welcome to the community. Smiley Happy

 

What did you order and when?

 

We'll do our best to help.

 

Chris

by coolice
Explorer

Re: Where’s my order? EE Pay monthly or SIM only orders

Hi Chris, 

I ordered a black 128gb pixel 3 xl, it was due to be delivered today but I have no update no notification on the delay. I checked at the ee store and they have no information. How is it that the order status says its on track? When in face the phone status is in a limbo.

I'd have appreciated an update on the status. I'm traveling next week and need to replace my phone asap, in case the phone will be delayed beyond the weekend, I'll have no choice but to cancel the order. 

Thanks 

Ganesh 

by
EE Community Support Team

Re: Where’s my order? EE Pay monthly or SIM only orders

Hi @coolice,

 

We’re updating our delivery tracker currently, so please keep an eye on this and your updated order status will be showing there soon.

 

Thanks

 

James

by Giltinaned
Explorer

Re: Where’s my order? EE Pay monthly or SIM only orders

I ordered a contract phone 4 days ago, I received a successful order email but haven’t heard anything since and can’t track my order.

by
EE Community Support Team

Re: Where’s my order? EE Pay monthly or SIM only orders

Good Afternoon @Giltinaned

 

Welcome to the community. 

 

What phone have you ordered?

 

On your confirmation email you should see your order number, what happens when you enter this into the order tracker?

 

Speak soon, Katie Smiley Happy

 

by Giltinaned
Explorer

Re: Where’s my order? EE Pay monthly or SIM only orders

Thank you

 

I’ve ordered a P20 Pro Twilight with Nintendo Switch offer, so I can understand delays due to demand but it’s just bothering me that I can’t track it at all and don’t even have a rough time frame for delivery

by
EE Community Support Team

Re: Where’s my order? EE Pay monthly or SIM only orders

Thank you for confirming this @Giltinaned

 

Don't worry when your order is ready for delivery DPD will send you a text with your 1 hour time frame. 

 

However, I would recommend speaking with our customer service team to check the progress of your order. 

 

Keep me posted on what you think of your new device Smiley Happy 

 

Katie

by HalfPintOfInnes
Explorer

Re: Where’s my order? EE Pay monthly or SIM only orders

Upgraded my contract and handset on Saturday, order confirmation email recieved, and can see the order on my account, but no signs of any movement from it now. Phone is in stock, but again, it's yet to move into the Dispatch expected within 24hrs section. Yet to get a concrete answer on why this is.

by
EE Community Support Team

Re: Where’s my order? EE Pay monthly or SIM only orders

Hi @HalfPintOfInnes 

 

Welcome to the community.

 

Which make, model and colour phone did you choose?


Chris

by HalfPintOfInnes
Explorer

Re: Where’s my order? EE Pay monthly or SIM only orders

iPhone XS Max, 64GB, Gold

by
EE Community Support Team

Re: Where’s my order? EE Pay monthly or SIM only orders

They are in stock, @HalfPintOfInnes.

 

I suggest calling customer services, just to make sure that your order is OK.


Chris

by Oljeee123
Visitor

Re: Where’s my order? EE Pay monthly or SIM only orders

Hi, id like ask about my order, i ordered pay monthly plan last Thursday, got confirmed email , got 1 hour frame from DPD next day delivery, but driver didnt come , after checked DPD track numer found info like  - Return to consignor has been requested, and now parcel is on the way back to EE, any solution what do with that now? As today i got my letter from EE bout Direct Debit. Many thanks for help

by
EE Community Support Team

Re: Where’s my order? EE Pay monthly or SIM only orders

Hi @Oljeee123,

 

Welcome to the EE Community.

 

I'm sorry to hear there has been a problem with your delivery.

 

Please get in touch so we can see can look into this.

 

Thanks Smiley Happy

 

James

 

 

Let's get started

Join the EE Community to ask, answer, learn and share.