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by Gbr083 Investigator
Investigator

Where is my samsung s10 plus green?

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1 SOLUTION

Accepted Solutions
by Gbr083 Investigator
Investigator
Solution

Re: Where is my samsung s10 plus green?

Finally find a really competent girl at CS. Apparently the phone is ready to pick up in the store, the don't know why i didn't get the text though.

Im on holiday right now, hopefully they'll hold it for me.

8 REPLIES 8
by Brilliant Contributor
Brilliant Contributor

Re: Where is my samsung s10 plus green?

Hello @Gbr083,

 

Welcome to the community,

 

If you had looked at the threads here, you would see there is a delay in delivering the phone to you, due to demands and Samsung not delivering enough of them,  this is happening with all networks.

 

If you have an order number, you can track it yourself or else ring customer service to find out when you are likely to receive it, there is no account access here, so cannot really give you the answer. You can click on help and then track my order.

 

As you see, you will receive an sms when the phone will be delivered. 

 

Having just seen the picture, which was not there when I wrote this, I would suggest ringing customer service to see what is going on, as they should be able to track it.

by Star Contributor
Star Contributor

Re: Where is my samsung s10 plus green?

@Gbr083

Did you get any tests from DPD saying a delivery was planned? Are you having it delivered to home or a store? 

by Gbr083 Investigator
Investigator
Solution

Re: Where is my samsung s10 plus green?

Finally find a really competent girl at CS. Apparently the phone is ready to pick up in the store, the don't know why i didn't get the text though.

Im on holiday right now, hopefully they'll hold it for me.

by Brilliant Contributor
Brilliant Contributor

Re: Where is my samsung s10 plus green?

@Gbr083, thank you for letting us know and glad you got that sorted. Did you let the person you spoke to  know that you are on holiday right now and to see if that could be passed on to the store?

 

How long are you away for? I would have thought they would hold on to it for you. Enjoy your holiday.

by
EE Community Support Team

Re: Where is my samsung s10 plus green?

Great news, @Gbr083 🙂

 

Hope you're having a brilliant time on your holiday.

 

How long are you away for?

 

Chris

by Gbr083 Investigator
Investigator

Re: Where is my samsung s10 plus green?

Ill be back on Friday morning. As i understand the phone was ready to be collect from last friday, so more the 7 calendar days.  Im trying to call the shop but no answers untill now.

by
EE Community Support Team

Re: Where is my samsung s10 plus green?

Perfect, @Gbr083.

 

You're right, you have 7 calendar days to pick it up. Do you think you'll get a chance to get there on Friday?

 

Chris

by Gbr083 Investigator
Investigator

Re: Where is my samsung s10 plus green?

I'll try my best😉😉😉😉

Thanks

 

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