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Where is my phone?

FickleThorns
Visitor

‎23-05-2018 02:18 AM

Ordered the Samsung S9+ on Saturday. Showed up as in stock online, got the email confirmation (with only a 9 digit number) and EE have kindly told me that my account is in credit - with exactly the same amount I paid for the handset. However, tracking won't work cause the confirmation number is obviously too short and there has been no emails or texts since. 

 

Anyone able to help with more than just telling me to call customer service? 

0 Helpful
2 REPLIES 2
XRaySpeX
Grand Master
Grand Master

‎23-05-2018 02:26 AM

Can't answer that as you have excluded the only possible answer. No one on a user discussion forum could possibly know the status of your order.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
Leanne_T
EE Community Support Team

‎23-05-2018 08:54 AM

Morning @FickleThorns

 

Welcome to the community.

 

I have sent you a private message on here to get some details.

 

Speak soon, Leanne 🙂

0 Helpful