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04-09-2018 08:15 PM
I placed an order online on 30/8/18, received a confirmation email, but heard nothing since. DPD tried to deliver a parcel on Friday but haven’t heard anything from them since then. How can I find out what’s happened to my order?
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05-09-2018 01:22 PM
Hi @MauriceB,
You can reschedule the delivery via the DPD website or app.
I'm sorry you haven't received a text. Please get in touch with customer services so we can double check your contact details.
Thanks
James
04-09-2018 10:56 PM
@MauriceB You’ll need to call customer services.
05-09-2018 08:36 AM
Hi @MauriceB,
Welcome to the EE Community.
Did DPD leave a card when they tried to deliver?
Thanks
James
05-09-2018 12:38 PM
Hello James,
Yes, they left one on Friday. I went on their website to rearrange delivery for Saturday. I’ve tried checking the reference number since and nothing is coming up.
05-09-2018 12:42 PM
05-09-2018 01:16 PM
I was using the website shown in the card. I’ve just entered the reference on your link and it’s showing as being out for delivery today. The problem is I’m at work and there won’t be anyone to accept delivery. How come I haven’t received an email or text regarding this delivery?
05-09-2018 01:22 PM
Hi @MauriceB,
You can reschedule the delivery via the DPD website or app.
I'm sorry you haven't received a text. Please get in touch with customer services so we can double check your contact details.
Thanks
James
05-09-2018 05:42 PM
Thanks for your help James. The parcel is showing as being delivered to my neighbour. I’ll collect this later this evening when I get home.