I upgraded my plan and paid the upgrade fee for an iPhone xs on the 21/12/18, I knew with Christmas the order would not come quickly but I have still not received any delivery update from EE or DPD.
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I would recommend giving customer services a call on 150 from your EE handset or call 0800 956 6000 opt 2 opt 4 from a landline.
Happy New Year!
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