Where is my new phone

[Wortho]

Hi 

i was  informed yesterday by the disconnection team that after taking up an offer on a new handset that I would receive a message from DPD advising of a delivery time as it would be delivered today 09/10/2019

Ive had no message from DPD.

Thanks 

Rich

[Katie_B]

Good Evening @Wortho. 

Thanks for coming to the community.

What phone did you order?

Did you receive an email with your order number? you can track your order using this on our online order tracker. 

Speak soon, 

Katie 🙂

[Wortho]

Hi Katie

I ordered an iPhone 11 and I have received an email however I can’t find an order number with it.

I was going to leave EE and was given a PAC code then another department rang me and offered me a deal.

regards 

Rich

[James_B]

Hi @Wortho,

We may be waiting for stock from Apple to fulfil your order.

Which particular model did you order?

Thanks

James