by Cwtch77 Established Contributor
Established Contributor

Where is my Samsung s10 plus 512gb

Are there delays on the handsets? I'm living on my app checking the status and my order status still says Awaiting confirmation,

how much longer are we expected to wait ?

23 REPLIES 23
by Grand Master
Grand Master

Re: Where is my Samsung s10 plus 512gb

Hi @Cwtch77

 

If you have checked order tracking and still need more information, then you will need to call CS on 150 as there is no account access on these forums.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Cwtch77 Established Contributor
Established Contributor

Re: Where is my Samsung s10 plus 512gb

I have called cs, she can't say when it will be delivered so was not much help . I got told when I ordered that I would have a email on the 8th telling me what day my phone will be delivered yet today is the 11th and I still haven't had anything. I was a bit later than others ordering as I ordered on the 6th and got told it would be delivered within 7 days , hopefully it will be dispatched tomorrow 

by Cwtch77 Established Contributor
Established Contributor

Re: Where is my Samsung s10 plus 512gb

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Awaiting confirmation still? That does not give me much hope of a delivery 

by Ace Contributor
Ace Contributor

Re: Where is my Samsung s10 plus 512gb

Hi @Cwtch77

 

it seems there was more demand than there was supply.  EE are working hard to ensure that as deliveries come in they are being sent out ASAP to customers in order of when pre order was placed. 

I know it’s frustrating but as soon as a device is allocated to you, your tracker will change. 

I once waited 3 weeks for an iPhone that I ordered first thing on pre order day.  There are always some variants that outsell others and so there’s a small wait.  

by
EE Community Support Team

Re: Where is my Samsung s10 plus 512gb

Good Evening @Cwtch77

 

Sorry to hear you've still not received your new phone!

 

What colour did you go for?

 

Speak soon, Katie 🙂

by Cwtch77 Established Contributor
Established Contributor

Re: Where is my Samsung s10 plus 512gb

Hi I went for the white colour . I have just phoned 150 and they looked into my file and said my phone should definitely be here by Wednesday so 🤞 thanks for the reply 

by
EE Community Support Team

Re: Where is my Samsung s10 plus 512gb

Hi there @Cwtch77

 

Let us know how you get on 🙂

 

Leanne.

 

by Prakash26 Valued Contributor
Valued Contributor

Re: Where is my Samsung s10 plus 512gb

I ordered the ceramic black and still no info on when it will be shipped 

by
EE Community Support Team

Re: Where is my Samsung s10 plus 512gb

Hi there @Prakash26

 

Did you receive an email confirming your order?

 

What does the online tracker show?

 

Thanks, Leanne.

by Prakash26 Valued Contributor
Valued Contributor

Re: Where is my Samsung s10 plus 512gb

Yes I got an email confirming my order saying great news you’re new device will be with you soon and that’s it from the 6th of March the tracking still says order confirmed 

by
EE Community Support Team

Re: Where is my Samsung s10 plus 512gb

Thanks @Prakash26

 

As soon as we have further information the tracking tool will be updated.

 

You will also receive a text from DPD to tell you it’s on the way the day before your delivery.

 

Thanks.

 

Leanne.

 

 

by Prakash26 Valued Contributor
Valued Contributor

Re: Where is my Samsung s10 plus 512gb

Come on you guys sound like a broken record player don’t you guys have even an estimate to when the delivery will happen?

by
EE Community Support Team

Re: Where is my Samsung s10 plus 512gb

Hi @Prakash26

 

We’re working with Samsung to get it to you as soon as possible and we’ll keep you updated as soon as we know more.

 

Thanks.

 

Leanne.

by postman24
Explorer

Re: Where is my Samsung s10 plus 512gb

Im in the same boat as the other on here not one bit of information from EE regarding it being delayed it would be nice to get a email saying that they have had a some problem is all I would take 

by Cwtch77 Established Contributor
Established Contributor

Re: Where is my Samsung s10 plus 512gb

Not feeling hopeful but will keep you updated thanks

by Cwtch77 Established Contributor
Established Contributor

Re: Where is my Samsung s10 plus 512gb

For me it looks like 7 days from launch now 😞 Not feeling the love with ee at the moment 

by
EE Community Support Team

Re: Where is my Samsung s10 plus 512gb

Hi @postman24

 

Thanks for coming here.

 

What does the online tracking tool show for your order?

 

Are you getting delivery to a store or home?

 

Leanne.

by postman24
Explorer

Re: Where is my Samsung s10 plus 512gb

@Leanne_T it’s still showing order confirmed the same as when I placed the order with 

expected delivery date still awaiting confirmation. it’s being delivered to my home.
I think just a bit of information from EE would have gone a long way I’m sure with a lot of people instead of have to scouring the internet or spending time on the phone trying  to find some kind of answer 
by
EE Community Support Team

Re: Where is my Samsung s10 plus 512gb

Hi @postman24

 

Thanks for the quick reply.

 

Have you had a text or email from us about the delay?

 

We’re working with Samsung to get it to you as soon as possible and we’ll keep you updated as soon as we know more.

 

Leanne.

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