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11-03-2019 05:24 PM
Are there delays on the handsets? I'm living on my app checking the status and my order status still says Awaiting confirmation,
how much longer are we expected to wait ?
11-03-2019 06:11 PM
Hi @Cwtch77
If you have checked order tracking and still need more information, then you will need to call CS on 150 as there is no account access on these forums.
Thanks
11-03-2019 06:17 PM
I have called cs, she can't say when it will be delivered so was not much help . I got told when I ordered that I would have a email on the 8th telling me what day my phone will be delivered yet today is the 11th and I still haven't had anything. I was a bit later than others ordering as I ordered on the 6th and got told it would be delivered within 7 days , hopefully it will be dispatched tomorrow
11-03-2019 06:19 PM
Awaiting confirmation still? That does not give me much hope of a delivery
11-03-2019 06:37 PM
Hi @Cwtch77
it seems there was more demand than there was supply. EE are working hard to ensure that as deliveries come in they are being sent out ASAP to customers in order of when pre order was placed.
I know it’s frustrating but as soon as a device is allocated to you, your tracker will change.
I once waited 3 weeks for an iPhone that I ordered first thing on pre order day. There are always some variants that outsell others and so there’s a small wait.
11-03-2019 06:37 PM
Good Evening @Cwtch77.
Sorry to hear you've still not received your new phone!
What colour did you go for?
Speak soon, Katie 🙂
11-03-2019 06:48 PM
Hi I went for the white colour . I have just phoned 150 and they looked into my file and said my phone should definitely be here by Wednesday so 🤞 thanks for the reply
12-03-2019 07:52 AM
12-03-2019 07:56 AM
I ordered the ceramic black and still no info on when it will be shipped
12-03-2019 08:04 AM
Hi there @Prakash26
Did you receive an email confirming your order?
What does the online tracker show?
Thanks, Leanne.