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15-08-2019 11:08 PM
Ordered a phone over the phone with the advisor; all went through ok and completed just after 9pm when will order arrive and when will I get an email confirmation? Just want to double check my order and such
16-08-2019 10:19 AM
Hi there @Pandaboik16
Welcome to the community and thanks for joining EE 🙂
If your order includes items on a pay monthly plan you'll receive a text message or email that will have a link to our online order tracker.
Have you now had this?
Once we have received your items from the manufacturer, we will do our best to get them out to you within 24 hours via our delivery partner DPD.
You’ll receive a text from DPD to tell you it’s on the way the day before your delivery.
Leanne 🙂
16-08-2019 11:44 AM
16-08-2019 11:56 AM
Hi @Pandaboik16
Thanks for coming back to me.
If you give us a call we will be able to get this checked for you and let you know.
Leanne 🙂
16-08-2019 12:00 PM
Which number do I use ?
16-08-2019 12:06 PM
16-08-2019 08:29 PM
17-08-2019 08:01 AM
Good Morning @Pandaboik16.
Unfortunately we have no account access here on the community.
I would recommend getting in touch if you require order information such as an order number, our customer service team will be able to provide this for you.
Thanks,
Katie 🙂