by Laurenmelissa12 Investigator
Investigator

When will my phone be delivered

When will my phone be delivered iv had no confirmation on delivery they messaged me saying that iv started my new plan but I haven’t heard anything about getting my phone I ordered it on the 24/12/18 

many thanks 

Lauren 

8 REPLIES 8
by
EE Community Support Team

Re: When will my phone be delivered

Hi @Laurenmelissa12.

 

Welcome to the community 🙂

 

It's great to hear you're getting a new phone, what did you go for?

 

Did you get a confirmation email after you ordered the phone?

 

Hope to hear back from you soon.

 

Jon

by Laurenmelissa12 Investigator
Investigator

Re: When will my phone be delivered

Good afternoon,

Iv gone for the iPhone 8

And I sure did it said now in stock usually dispatched within one day

Many thanks

Lauren

Sent from my iPhone
by
EE Community Support Team

Re: When will my phone be delivered

Great choice @Laurenmelissa12!

 

Did you receive a confirmation email when you ordered the phone?

 

It may take slightly longer than one day with it being ordered on the 24th.

 

Jon

by Laurenmelissa12 Investigator
Investigator

Re: When will my phone be delivered

Thank you 

 

and I did  get one but haven’t heard anything else they sent me a text saying iv started my new plan but haven’t got my new phone yet 

 

many thanks 

 

lauren 

by Laurenmelissa12 Investigator
Investigator

Re: When will my phone be delivered

Yes I did it said watch out we will send you delivery updates too and my number..



Sent from my iPhone
by
EE Community Support Team

Re: When will my phone be delivered

Good Morning @Laurenmelissa12

 

I would recommend giving our customer service team a call who can check the progress of your order. 

 

Let us know what you think of your new phone once it arrives, fingers crossed it's not much longer!

 

Katie 🙂

by Laurenmelissa12 Investigator
Investigator

Re: When will my phone be delivered

I tried to ring the EE shop it was being sent to but no answer can I have your customer service number please?

Thanks
Lauren

Sent from my iPhone
by
EE Community Support Team

Re: When will my phone be delivered

@Laurenmelissa12 You can dial 150 from an EE handset or call us from any other provider on 0800 079 8586.

 

Katie 🙂

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