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When will my new phone be delivered

pauldellow
Visitor

Hi,

 

I upgraded online on Friday and have had texts and emails through from EE confirming the change in tariff. I arranged for the phone to be delivered to my local store but, I have had no contact from DPD and when I try to track the order with the XKO number I was given no results are returned. 

 

Any help appreciated

 

thanks

2 REPLIES 2
Chris_B
Grand Master
Grand Master

@pauldellow   A XKO number is a order number not a tracking number and you’ll not get a tracking number or contact from DPD as it’s a store delivery.  The store will contact you when it’s ready for collection.  

Leanne_T
EE Community Support Team

Afternoon @pauldellow

 

Thanks for posting on the community 🙂

 

If you have opted for delivery to an EE store when placing the order online, you’ll receive a DPD text to tell you when it’s going to arrive ready for you to collect.

 

To get the delivery and reference number looked into give us a call on 150, we will be able to check this for you 🙂

 

Thanks.

 

Leanne.