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Upgrading - Christmas Gift

Gabs
Explorer

Hiya, 

 

Very recently upgraded my phone. My new phone was advertised as part of a free Christmas gift deal (either a Toshiba TV or a Nintendo Switch). I have not had any option on completion of my upgrade online to select which gift I would like.

Just wondering when I'll get the option to chose, and how long it will take to arrive after I have recieved my new phone? 

 

Many thanks

Gina

 

1 SOLUTION

Accepted Solutions
Northerner
Grand Master
Grand Master

Hi @Gabs 

 

It says on the sales page:

 

Screenshot_20191105_214611.jpg

 

Have you waited for longer than any of the mentioned contact dates?

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.

View solution in original post

6 REPLIES 6
Northerner
Grand Master
Grand Master

Hi @Gabs 

 

It says on the sales page:

 

Screenshot_20191105_214611.jpg

 

Have you waited for longer than any of the mentioned contact dates?

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
Oh my, I dont even know how I missed that!
Thank you for your help!

Gina

I must say I didn't see anywhere how to claim the gift, nothing came up as I was ordering, so I am going to diary this for next week and keep my fingers crossed.

Hope you got yours Gina

Leanne_T
EE Community Support Team

Hi there @VelvetBrown.

 

Thanks for posting, exciting times love a gift 🙂

 

Are you going for the Nintendo Switch or Toshiba 4K 43'' TV?

 

Is this a Christmas Pressie for one lucky person?

 

Both are amazing!

 

Let us know how you get on with your gift.

 

Leanne.

 

I thought my daughter could have it, she is quite happy as she wanted a new TV but wanted Christmas over first. 

Katie_B
EE Community Support Team

That sounds like a lovely idea to give it your daughter @VelvetBrown

 

Please be sure to let us know if you have any further questions, 

 

Katie 🙂