by Gabs
Explorer

Upgrading - Christmas Gift

Hiya, 

 

Very recently upgraded my phone. My new phone was advertised as part of a free Christmas gift deal (either a Toshiba TV or a Nintendo Switch). I have not had any option on completion of my upgrade online to select which gift I would like.

Just wondering when I'll get the option to chose, and how long it will take to arrive after I have recieved my new phone? 

 

Many thanks

Gina

 

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: Upgrading - Christmas Gift

Hi @Gabs 

 

It says on the sales page:

 

Screenshot_20191105_214611.jpg

 

Have you waited for longer than any of the mentioned contact dates?

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.

View solution in original post

6 REPLIES 6
by Grand Master
Grand Master
Solution

Re: Upgrading - Christmas Gift

Hi @Gabs 

 

It says on the sales page:

 

Screenshot_20191105_214611.jpg

 

Have you waited for longer than any of the mentioned contact dates?

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.

View solution in original post

by Gabs
Explorer

Re: Upgrading - Christmas Gift

Oh my, I dont even know how I missed that!
Thank you for your help!

Gina
Highlighted
by VelvetBrown
Explorer

Re: Upgrading - Christmas Gift

I must say I didn't see anywhere how to claim the gift, nothing came up as I was ordering, so I am going to diary this for next week and keep my fingers crossed.

Hope you got yours Gina

by
EE Community Support Team

Re: Upgrading - Christmas Gift

Hi there @VelvetBrown.

 

Thanks for posting, exciting times love a gift 🙂

 

Are you going for the Nintendo Switch or Toshiba 4K 43'' TV?

 

Is this a Christmas Pressie for one lucky person?

 

Both are amazing!

 

Let us know how you get on with your gift.

 

Leanne.

 

by VelvetBrown
Explorer

Re: Upgrading - Christmas Gift

I thought my daughter could have it, she is quite happy as she wanted a new TV but wanted Christmas over first. 

by
EE Community Support Team

Re: Upgrading - Christmas Gift

That sounds like a lovely idea to give it your daughter @VelvetBrown

 

Please be sure to let us know if you have any further questions, 

 

Katie 🙂

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