Upgrade

[Pauljdempsey]

Hi I ordered a new IPhone 7 with my upgrade option. I got an email confirming that the order was completed and I would hear about phone being sent out but nothing . It’s been a while now . Can’t get through on the phone . Any ideas , thanks Paul. 

[Leanne_T]

Hi there @Pauljdempsey

Thanks for posting on the community.

When did you place the order?

What colour and size iPhone 7 did you order, was this a good as new device?

Thanks.

Leanne.

[Pauljdempsey]

Hi , this was a black iPhone 7 . Brand new upgrade , Paul

Sent from my iPhone

[Leanne_T]

Morning @Pauljdempsey

Thanks for coming back to me.

Did you order the 32GB or 128GB iPhone 7 in black?

How long ago did you place the order?

Thanks 🙂

Leanne.

[Pauljdempsey]

Hi , I ordered 32 gb on the 4 th May , thanks Paul.

Sent from my iPhone

[Alex_S]

Hi @Pauljdempsey,

The device you have ordered is in stock and ready for dispatch.

Did you pay an upfront cost for the device? Has this been taken from your bank yet?

Have you checked your junk folder for any followup emails? You will receive an email to confirm your order has been completed.

When you check your My EE account, does it show any changes with your new upgraded phone and plan?

Alex 🙂

[Pauljdempsey]

Hi , no upfront cost . Just an upgrade. I had an email confirming the order and nothing since . Thanks Paul.

Sent from my iPhone

[Alex_S]

Hi @Pauljdempsey,

If you haven't received by Monday and your My EE account hasn't updated with the new upgrade details, I would recommend giving our customer care team a call.

They will be able to check your account and the status of your upgrade.

Alex 🙂

[Pauljdempsey]

Hi , I’ve tried ringing them but can’t get through . Paul.

Sent from my iPhone

[Katie_B]

Hi @Pauljdempsey. 

Since your latest post, have you been able to speak with our customer care team?

Katie 🙂