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Upgrade

Paulford88
Investigator
Investigator

‎06-04-2020 10:40 AM

I upgraded on Friday and still haven’t received my new phone, I am waiting for an iPhone 11 64gb

4 REPLIES 4
Watkins07
Ace Contributor
Ace Contributor

‎06-04-2020 10:57 AM

Hi @Paulford88 

was your device in stock at time if ordering?  Did you get a confirmation email after placing your order?  Depending on what time you ordered Friday, it could be dispatched today for delivery tomorrow. If you download the DPD app using your mobile number and email address on your EE account, it will notify you when your order has been collected. X



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Paulford88
Investigator
Investigator
In response to Watkins07

‎06-04-2020 08:27 PM

Thanks It said was in stock,

Sent from my iPhone
0 Helpful
Paulford88
Investigator
Investigator
In response to Watkins07

‎06-04-2020 08:31 PM

I haven’t received an email

yet only a text, saying can take up to 7 days but phones in stock, 

0 Helpful
Katie_B
EE Community Support Team
In response to Paulford88

‎07-04-2020 08:08 AM

Good Morning @Paulford88. 

 

Thanks for letting us know, please allow the full timescale provided for your new device to be delivered. 

 

As soon as this is ready for delivery, you will be notified and provided further information. 

 

Take care, 

 

Katie 🙂

 

 

0 Helpful