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17-05-2020 02:43 PM
Hi there 🙂
I placed an order on Friday night for an upgrade on my phone. I didn’t realise until after that it was out of stock which is fine I can wait for that, however when I login to my EE it still says I’m eligible for an upgrade even though I I have paid for my new phone e and th money has come out And shows up as my old plan? also I can’t track the order as it says it’s doesn’t exist?
can anyone help 🙂
17-05-2020 09:20 PM
Hi @EmmaCoxy
it’s perfectly normal for it to show your are still eligible for upgrade and most likely will show that until it’s dispatched out to you. Don’t worry, your order will have been placed and just awaiting stock. Your new plan will show once you have your phone delivered . Xxx
18-05-2020 09:06 AM
Morning @EmmaCoxy
Thanks for coming to the community 🙂
I can see you have had some great advice from @Watkins07
If you have any further questions, please let us know 🙂
Leanne.
19-05-2020 10:44 AM
Thankyou so much for your help! I think I'm just a bit panicy as I ordered it late and wasn't looking properly!
thanks again, I will wait till it is delivered :))xxx
19-05-2020 10:49 AM - edited 19-05-2020 10:52 AM
Hi @EmmaCoxy
Thanks for coming back to us.
You can give us a call on 150 and the team will check the order for you and give you an update 🙂
I'm the same when I order late at night never know what will arrive! They won't mind checking this for you 🙂
Leanne.